Dedicated Account Management

HCR Project Managers have very successfully engaged in supporting our clients’ environmental risk management efforts at the local level for over 40 years. However, when clients are served by more than one local office, a significant competitive advantage is created for HCR and our clients when HCR provides a single dedicated Account Manager as a client’s single point of contact.

The HCR Program Management system facilitates an intimate customer relationship and drives the immediate and long-term vision of both HCR and our clients. This is accomplished within HCR by clear alignment with the clients’ strategy and organizational goals. HCR defines Program Management in two ways:

• A group of projects managed in a coordinated way to obtain benefits not available from managing them individually.
• The strategic management methodology that seeks to integrate all aspects of decision-making and actions necessary to achieve the desired results of both HCR and its clients.
  

Our Program Management system goal is to translate client business strategies into the flawless execution in Project Management. The Program Management mission articulates this desire:

• HCR will consistently exceed client and company performance objectives while materially reducing client lifecycle costs for remediating environmental contamination.
• HCR will collaborate with clients and stakeholders to develop comprehensive plans to cost-effectively restore the asset value of environmentally impacted property sites and portfolios, while mitigating regulatory concerns and client exposure to third party liabilities.

HCR offers the following services to enable clients to achieve their business objectives:

• Dedicated Account Management
• Outsourcing/Contract Professionals
• Strategic Business Planning
• Program Advocacy Support
• Site and Portfolio Lifecycle Planning
• Resource Optimization and Modeling
• Risk Management Strategies